FAQ

Général

Comment puis-je trouver le nom et l'adresse email de mon chargé de clientèle?

Vous trouverez le nom et l'email de votre chargé de clientèle en bas de votre tableau de bord.

J'ai besoin d'aide tout de suite et je ne peux pas attendre une réponse par email. Est-ce que je peux vous appeler?

Actuellement, afin de garantir une meilleure qualité de service, nous n'acceptons que les contacts par email, support@beewake.com

Réservations

Où puis-je voir mes réservations?

Tous les détails sont dans la page Réservations. Vous pouvez filtrer vos réservations par date d'arrivée, date de départ, date de séjour ou date de booking

Que dois-je faire si un client me contacte pour annuler sa réservation?

Vous devez cntacter le service client par téléphone ou email pour vous assurer que la réservation est bien annulée. Le service client contactera ensuite votre client pour vérifier l'annulation.

Dois-je confirmer chaque réservation?

Non. Les réservations sont confirmées automatiquement. Vous n'avez pas à nous informer.

Puis-je recevoir les réservations par email?

Oui, vous devez juste contacter votre chargé de clientèle pour activer cette option

Je ne peux pas accueillir un client, que dois-je faire?

Tout d'abord, vous devez informer notre service client. Si vous n'êtes pas en mesure d'accueillir un client, nous trouverons une solution alternative pour notre client commun

Je souhaiterai être informé de mes arrivages quotidiens. Comment puis-je avoir ce compte rendu?

Allez dans "Profil" sous votre nom, et cochez "réservations journalières"

Que puis-je faire quand un client ne se présente pas et qu'il n'avait pas annulé la réservation?

Allez sur la page "Réservations"; près des détails de la réservations selectionnez "Ne s'est pas présenté". Vous ne pouvez signaler de "Ne s'est pas présenté" que 2 jours ouvrés après la date de départ prévue.

How do I create a cancellation, confirmation or room list report?

Just by going to the “Bookings” tab, you will be able to see the bookings by status, you can export them on format such as PDF and spreadsheets.

How do I view details for a reservation?

Just click on the booking and you will be able to see more details

Commission

How much commission do I pay?

Sure, just contact your market manager to verify the amount ; Go to the accounting tab and click on reservation statements. You'll be able to look up the commission percentage for each individual booking.

Finance

Where can I find my invoice?

Your invoice is e-mailed to you directly during the first week of each month. You can also download your invoice from the accounting tab on the extranet. Please note that late payment may result in your ranking being affected or in closure of your account. We never take payment from the guest.

Where can I find the list of reservations included on my invoice?

Go to the accounting tab and click on the reservation statements and select the appropriate statement.

Why do I need to reconcile a reservation?

You will to reconcile every reservation for commission payment purpose, as an example, if a guest no-showed, please tag it as “no-show” on the “booking” tab.

How can I change my taxes

Click on the property info tab to view a list of all the taxes that have been created for the property. If you want to add or edit your tax settings.

Content

How can I upload photos?

Go to the property tab. Once your photos are added, make sure you publish them and drag any room photos to the correct spaces. It may takes up to 24 hours to have the photos verified and uploaded by our content team.

How can I see if my photos are the right size?

We only accept landscape photos with the minimum photo quality of 2048 x 1536 (3.1 megapixels). If a picture isn't the right size, it will be highlighted with a red square and an exclamation point.

How can I change the order of my photos?

You can drag and drop the photos into the order you prefer. The first photo will be the thumbnail.

How can I delete a photo from my library?

Click on the cross on the top-right of the photo.

How can I change in the description of my property?

At anytime, you may change the description of your property by just going to the “property info” tab, make sure to remain to keep your description short with simple texts are the best way to present your property. Also to adapt to the reading behavior of our customers and in order to maximize their impact, you’re limited to 255 characters.

Why am I not online on Beewake?

Please check the following:

  • Do you have rates and availability loaded in the system?
  • Do you have pictures loaded?
  • Have you paid all your invoices from Beewake?

policies

Why can't my policies appear exactly as I want them to?

We have standard templates that we use to set up the policies. This makes them clear to all our guests. Please discuss with your market manager about modifying them.

Rates & availability

How can I change the space rate?

Click on the “inventory” tab and select which dates you want to change and the space type. You can then change it and click update.

How can I load or modify my availability?

Click on the “inventory” tab and select which dates you want to change and the space type. You can then change it and click update. You will immediately see how many spaces you already sold and how many are remaining available to sell.

What do the different colors mean in the overview of my rates & availability?

The colors indicate the left to sell status, the more it gets red, the more you’re about to be sold out

I received an email saying there's no more availability. What should I do?

A sold-out date is shown on your dashboard. If you see a sold-out date, it means you've already sold all the available spaces for that particular space type. The “no availability” emails are sent to help boost your property's sales. If you have availability for the dates mentioned in the email, don't hesitate to load them.

How soon are rooms and rates changes reflected in the system?

These changes are reflected to the customers in less than 3 minutes.

How do I update my property amenities or space amenities that display on the sites?

At anytime, you can modify your property amenities, just by going to the “property info” tab, the space amenities can be updated from the “spaces” tab